Refund Policy

1. Service Delivery

1.1 Digital Service Nature

Leado provides digital services including AI-powered lead generation tools, post generation tools, and analytics. These services are delivered electronically upon successful payment and account activation.

1.2 Immediate Access

Upon successful payment and account verification, you will receive immediate access to:

• Platform dashboard and tools
• AI agent for lead generation and demand generation marketing tools
• Viral Template Library
• Reputation Builder
• Priority support

2. Subscription Terms

2.1 Billing Cycles

We offer monthly subscription plans. Billing occurs on the same date each month.

2.2 Automatic Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You will receive email notifications 7 days and 1 day before renewal.

2.3 Service Continuity

Your service continues uninterrupted during the renewal process. If payment fails, you will have a 3-day grace period to update payment information.

3. Cancellation Policy

3.1 Cancellation Rights

You may cancel your subscription at any time through your account dashboard or by contacting customer support. Cancellation takes effect at the end of your current billing period.

3.2 Cancellation Process

To cancel your subscription:

1. Log into your account dashboard
2. Navigate to Billing page from the sidebar
3. Click "Cancel Subscription"
4. Confirm cancellation
5. Receive confirmation email

3.3 Immediate Cancellation

For immediate account deactivation, contact customer support. Note that immediate cancellation forfeits any remaining time in your current billing period.

4. Flexible Refund Policy

At Leado, we believe in customer satisfaction and fair business practices. Our refund policy is designed to be flexible and understanding of various situations that may arise.

We offer refunds for wrong purchases, service issues, and cases where our service doesn't meet your expectations. Our goal is to ensure you have confidence in your investment with us.

5. Eligibility for Refunds

5.1 Wrong Purchases

We understand that mistakes happen. If you accidentally purchased the wrong plan or service, you must contact us within 3 days of purchase to request a refund or plan switch. After this period, we cannot accommodate wrong purchase refunds.

5.2 Service Issues

If our service doesn't work as advertised or if you experience technical issues that prevent you from using the platform effectively, you must report these issues within 3 days of purchase. We'll provide a refund or work to resolve the issues promptly. Issues reported after this period may not be eligible for refunds.

5.3 Exclusions

The following are generally not eligible for refunds:

• Free plan users (no payment made)
• Enterprise custom plans with special terms
• Add-on services purchased separately
• Cases of abuse or violation of our terms of service
• Partial months or unused portions
• Custom integrations or consulting services
• Requests made more than 3 days after purchase
• General dissatisfaction without specific technical issues
• If we determine that you are using our service for illegal purposes
• If we determine that you are using our service for spamming purposes
• If we determine that you are trying to take advantage of our refund policy

6. How to Request a Refund

6.1 Contact Methods

To request a refund, please contact us through one of the following methods:

• Email: contact@leado.co
• Contact form: leado.co/contact

6.2 Required Information

Please include the following information in your refund request:

• Your account email address
• Subscription plan details
• Date of purchase
• Reason for refund

7. Refund Processing

7.1 Processing Time

Refunds are typically processed within 3-5 business days of approval. The time for the refund to appear in your account depends on your payment method and financial institution.

7.2 Refund Method

Refunds are issued to the original payment method used for the purchase.

7.3 Account Status

Upon refund approval, your account will be downgraded to the free plan or cancelled entirely, depending on your preference. You can continue using the free plan features if you choose to keep your account.

8. Service Interruptions

8.1 Planned Maintenance

We schedule maintenance during low-usage hours and provide 6-hour advance notice for any planned service interruptions.

8.2 Unplanned Outages

For unplanned service interruptions exceeding 4 hours, we may offer service credits or extend your subscription period at our discretion.

8.3 Force Majeure

We are not liable for service interruptions caused by circumstances beyond our control, including but not limited to natural disasters, government actions, or third-party service failures.

9. Data and Account Management

9.1 Data Retention

We retain your account data for business and legal purposes. If you wish to have your data deleted, please contact us and we will process your request within 30 days.

10. Customer Support

10.1 Support Channels

We provide customer support through:

• Email: contact@leado.co
• Live Chat: with priority for subscribed members

10.2 Response Times

We aim to respond to support requests within:

• General inquiries: 24 hours
• Technical issues: 4 hours
• Billing questions: 12 hours
• Urgent matters: 2 hours

11. Dispute Resolution

If you have any concerns about our refund policy or if you believe you're entitled to a refund outside of our standard policy, please contact our customer support team. We're committed to resolving any issues fairly and promptly.

For unresolved disputes, we encourage customers to contact us directly before pursuing other resolution methods.

11.1 Informal Resolution

We encourage customers to contact us directly to resolve any issues before pursuing formal dispute resolution.

11.2 Formal Disputes

Any disputes not resolved informally may be submitted to binding arbitration in accordance with our Terms of Service.

12. Contact Information

If you have questions about this policy or need to request a refund, please contact us:

13. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

For existing customers, material changes to this policy will be communicated via email at least 30 days before they take effect.

14. Legal Compliance

This policy complies with applicable consumer protection laws and regulations, including:

• Distance selling regulations
• Consumer rights legislation
• Data protection requirements
• Electronic commerce directives